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In this session of the Mortgage Ops Exchange, Shelby Fennewald, Home Equity Manager at Central Bank, and Elizabeth Mix, Vice President of Warehouse Lending at Western Alliance Bank, share their perspectives on what it takes to lead operations through changing markets, evolving technology, shifting regulations, and new expectations.
The conversation explores how mortgage operations professionals can build resilient teams, embrace smarter and more efficient processes, navigate change with confidence, and prepare their organizations for what comes next.
Built by ops professionals, for ops professionals, the Mortgage Ops Exchange creates space for candid conversations, shared experiences, and practical ideas from the people working behind the scenes to keep the mortgage industry moving.
Because the future of mortgage ops isn’t just about adapting. It’s about helping shape what comes next.
This session was presented exclusively for members of the Mortgage Women Leadership Council.
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In this session of the Mortgage Ops Exchange, Shelby Fennewald, Home Equity Manager at Central Bank, and Elizabeth Mix, Vice President of Warehouse Lending at Western Alliance Bank, share their perspectives on what it takes to lead operations through changing markets, evolving technology, shifting regulations, and new expectations.
The conversation explores how mortgage operations professionals can build resilient teams, embrace smarter and more efficient processes, navigate change with confidence, and prepare their organizations for what comes next.
Built by ops professionals, for ops professionals, the Mortgage Ops Exchange creates space for candid conversations, shared experiences, and practical ideas from the people working behind the scenes to keep the mortgage industry moving.
Because the future of mortgage ops isn’t just about adapting. It’s about helping shape what comes next.
This session was presented exclusively for members of the Mortgage Women Leadership Council.
In this session of the Mortgage Ops Exchange, Shelby Fennewald, Home Equity Manager at Central Bank, and Elizabeth Mix, Vice President of Warehouse Lending at Western Alliance Bank, share their perspectives on what it takes to lead operations through changing markets, evolving technology, shifting regulations, and new expectations.
The conversation explores how mortgage operations professionals can build resilient teams, embrace smarter and more efficient processes, navigate change with confidence, and prepare their organizations for what comes next.
Built by ops professionals, for ops professionals, the Mortgage Ops Exchange creates space for candid conversations, shared experiences, and practical ideas from the people working behind the scenes to keep the mortgage industry moving.
Because the future of mortgage ops isn’t just about adapting. It’s about helping shape what comes next.
This session was presented exclusively for members of the Mortgage Women Leadership Council.
In this session of the Mortgage Ops Exchange, Shelby Fennewald, Home Equity Manager at Central Bank, and Elizabeth Mix, Vice President of Warehouse Lending at Western Alliance Bank, share their perspectives on what it takes to lead operations through changing markets, evolving technology, shifting regulations, and new expectations.
The conversation explores how mortgage operations professionals can build resilient teams, embrace smarter and more efficient processes, navigate change with confidence, and prepare their organizations for what comes next.
Built by ops professionals, for ops professionals, the Mortgage Ops Exchange creates space for candid conversations, shared experiences, and practical ideas from the people working behind the scenes to keep the mortgage industry moving.
Because the future of mortgage ops isn’t just about adapting. It’s about helping shape what comes next.
This session was presented exclusively for members of the Mortgage Women Leadership Council.
MaxClass is a woman-owned company, and we're offering MWLC members 65% off your continuing education when you use our code WOMENWIN.
MaxClass is a woman-owned company, and we're offering MWLC members 65% off your continuing education. Become a member for our unique code.


In the first session of the Mortgage Ops Exchange, we tackled unspoken questions in mortgage operations — from the 50-year mortgage buzz to motivating teams in a changing market.
MaxClass is a woman-owned company, and we're offering MWLC members 65% off your continuing education when you use our code WOMENWIN.
MaxClass is a woman-owned company, and we're offering MWLC members 65% off your continuing education. Become a member for our unique code.


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Hosted by the Mortgage Women Leadership Council at the Mortgage Star Conference in New Orleans, this panel explored how mortgage professionals can stand out by giving today's well-informed borrowers a clear, compelling reason to choose them.

For all the conversation about what's "broken" in mortgage, one truth doesn't get nearly enough attention: some of the most meaningful progress for women has come from men who chose to mentor, sponsor, advocate and open doors.
Leaders offer thoughts on surging ahead in the industry

As preparations for Mortgage Star National enter the final stretch, I find myself reflecting on what makes this event so special.
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The innovators behind the tech making loans faster, smoother, and more accessible

How to Build Influence, Drive Performance and Protect Your Time
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